Privacy policy.

Introduction This Privacy Policy describes how Claudia Ferrara ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit or interact with our website, engage our services, or communicate with us. It applies to all visitors, clients, collaborators, suppliers, and other users ("you", "your") and explains your rights and choices regarding your personal information.

Information We Collect

Information you provide directly: name, email address, phone number, company name, billing and mailing address, payment information, project briefs, portfolio materials, resumes, CVs, and any other information you submit when contacting us, requesting proposals, booking services, or applying for opportunities.
Information collected automatically: IP address, device type, browser type, operating system, referring/exit pages, pages viewed, date/time stamps, and other usage data collected through cookies and similar technologies.
Information from third parties: information we receive from business partners, vendors, service providers (e.g., payment processors, analytics providers), publicly available sources, and social media platforms when you interact with us there.
Sensitive information: we do not intentionally collect sensitive personal data (such as race, religion, health information). If you provide such information voluntarily, you consent to its processing for the stated purpose.

How We Use Your Information We use personal information for the following purposes:

To provide, operate, and maintain our website and services, including project management, design, production, and client communication.
To process payments, invoices, and fulfill contractual obligations.
To respond to inquiries, requests, and job applications.
To communicate updates, marketing, newsletters, and promotional materials when you have consented or when permitted by law.
To personalize your experience and improve our website, services, and offerings.
To comply with legal obligations, detect and prevent fraud, enforce our terms, and protect our rights, property, or safety.

Legal Bases for Processing (where applicable) If you are in a jurisdiction that requires a legal basis for processing (for example, the European Economic Area), we rely on one or more of the following:

Performance of a contract: to fulfill contractual obligations to you.
Consent: where you have given clear consent for a specific purpose (e.g., subscribing to marketing communications).
Legitimate interests: for business operations, marketing, fraud prevention, and improving services, provided your interests do not override our legitimate interests.
Legal compliance: to comply with legal obligations.

Cookies and Tracking Technologies We use cookies and similar technologies to collect usage information, remember preferences, and support features. You may control cookie settings through your browser or device settings. Disabling certain cookies may affect website functionality.

Third-Party Services We use third-party service providers (such as payment processors, hosting providers, email and analytics services) that may process personal information on our behalf. These providers are authorized to use personal information only as necessary to perform services for us and are subject to contractual restrictions.

Data Sharing and Disclosure We may share personal information:

With service providers and contractors who assist in delivering our services.
With collaborators, vendors, and production partners as necessary to complete projects.
With legal authorities, courts, or third parties when required by law, to enforce our terms, to respond to legal process, to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with corporate transactions such as a merger, acquisition, sale of assets, or financing; in such cases, personal information may be transferred to the new owner.

Data Retention We retain personal information as long as necessary to provide services, fulfill contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods are determined by the nature of the information and the purposes for which it was collected.

Security We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is fully secure; we cannot guarantee absolute security.

International Transfers Personal information may be processed and stored in countries other than your residence. When transferring data internationally, we take steps to ensure appropriate protections are in place consistent with applicable law.

Your Rights and Choices Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access: request a copy of personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of personal information, subject to legal exceptions.
Restriction: request restriction of processing in certain circumstances.
Portability: request transfer of your personal information to another controller where technically feasible.
Objection: object to certain processing activities, including marketing.
Withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting processing prior to withdrawal.

To exercise your rights.